Frequently Asked Questions
BOOKING, DEPOSIT & PAYMENT
How do I make an enquiry / get a quote?
Simply get a quote online by clicking and completing the online enquiry form
You can contact Time of Our Lives Events on 0434 969 358.
How far in advance do I need to book your services?
The sooner, the better!
We recommend you place a booking as soon as you know that you are committed to organising your event. Understandably, some events are last minute and we would encourage you to still make an enquiry, as we will attempt to accommodate you with our premium services.
Do I need to pay a deposit to secure my booking?
Yes, your booking is 100% guaranteed secure upon payment of the deposit.
Is my booking deposit refundable?
Deposits are strictly non-refundable.
If your cancellation occurs within the 21 days prior to your event, we reserve the right to retain the full payment (including the deposit) and not issue a refund.
Best way to pay my deposit?
Electronic Funds Transfer (EFT) is the preferred method.
Bank details will be provided once your booking is confirmed.
When do I pay the balance of the invoice?
You can either pay the 80% balance of the invoice prior to your event via EFT/cash payment
At the commencement of your event as a cash payment (upon arrival & completion of set up)
Can I request a DJ to perform overtime?
Yes we can continue to perform outside the agreed duration of your event provided an up-front cash payment is made, as follows:
- $50 for the first 30-minute block; and
- $100 for each 30-minute block thereafter.
How do we arrange music for the formalities?
A music run sheet will be emailed through. This will allow you to specify music for all sections of your wedding – e.g. entries, bridal waltz.
Do we get to meet the DJ and discuss specific requests prior to our wedding?
You will have an opportunity to discuss music and any specific request with the DJ prior to your wedding.
Depending on the package you select, this can take place in person face-to-face OR via telephone/Skype.
Can the DJ cater to music for cross-cultural weddings?
Regardless of your ethnic background, we know no limits and are experienced with performing for many cross-cultural weddings.
We work with you to understand and create the best atmosphere possible.
Can the DJ play international music?
We embrace and encourage international music to be played for your event.
How & when can I provide the DJ with specific music I would like?
Specific music requests that we can’t purchase can be provided:
- Preferably as an .MP3 file via email OR a Dropbox link
- On USB or CD
Given the increased preparation time for a wedding, we require music to be provided at least 1 week prior to your celebration.
How experienced is my DJ and what gear will be used?
Experienced, reliable and skilled DJs are not easy to come by. We’ve done the hard work on your behalf and will only provide a DJ with at least 5 years experience.
Our DJs use top of the line, industry standard DJ equipment that not only allows for peak performance, but also is reliable. Presentation is paramount and our gear will be sure to impress you and your guests.
What is the dress code of the DJ?
The DJ will present impeccably with a formal black shirt, black suit pants and shoes.
How will the DJ know what music to play?
A music run sheet will be emailed through. This will allow you to specify music for all sections of your event.
Do we own the photos that you take?
Yes. We will deliver all of the high-resolution images following of your wedding or event.
Are there different photography packages that I can choose?
Every event is unique so we customise packages to fit each client’s specific request.
For example, we facto in the type of event, location, number of guests and hours of photography requested.
We include with all of our packages a DVD or drive containing the photos.
How experienced are your photographers at shooting events?
Our two photographers have extensive experience varying from weddings, engagements, birthdays, corporate events and portrait assignments.
Do you edit all of our photographs?
Where we see fit, we will hand-edit the necessary photographs on at a time without batching in bulk.
Our highly trained editing team will go above and beyond for the special favorites.
How long does it take till we receive the images?
Online galleries are usually ready between 2 to 6 weeks following your event. Depending on the package you select, the time frame may take longer.
MASTER OF CEREMONIES (MC)
Will the MC present well and bring life to my event?
Our MCs are experienced public speakers who not only present very well, but bring life to your event by engaging with your guests.
How well will the MC facilitate my event?
Your MC will ensure everything runs on schedule and will work with other various professionals to make sure your event runs smoothly and successfully.
LIVE BANDS / DRUMS / VOCALISTS
Am I able to customise the live band, drums & vocalist?
Yes, we will work with you to create the atmosphere that you are looking to achieve at the most fair price.
What areas do you service?
We cover all of Sydney and are committed to travelling down South as far as Wollongong and up North as far as Newcastle
Will I benefit by booking a packaged deal?
Yes, certainly and not only in terms of saving money.
Our services are often booked in tandem. This means we know how to operate as a professional team on the day/night of your event and provide the highest level of entertainment.